Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the MistriDak platform operated at https://mistridak.com and its associated progressive web application (the “Platform”). By registering an account or using the Platform in any manner you agree to be bound by these Terms and by the Privacy Policy and Refund & Cancellation Policy referenced herein. If you do not agree, please do not use the Platform.

1. What MistriDak Provides

MistriDak is an online discovery and communication marketplace for the state of West Bengal, India that connects customers with independent tradespeople (“Mistris”) and local building-material shops (“Shops”). MistriDak does not itself perform any physical work, supply any goods, employ any tradesperson, or set the price for any service listed on the Platform.

2. Eligibility

You must be at least 18 years old and legally competent to enter into a contract under Indian law. By registering you confirm that all information you provide is true, complete and current, and that you will keep it updated.

3. Account Roles

Customer: may browse listings, contact Mistris/Shops, save favourites and post reviews. Customer accounts are and will remain free of charge.
Mistri (service provider): creates a public profile, uploads work photos, and receives leads through the Platform.
Shop (retailer): creates a public shop profile with category, address, opening hours and photos.

4. Premium Subscription for Mistris and Shops

Every new Mistri and Shop account begins with a 1-month free trial of Premium features (higher search visibility, more photo uploads, Premium badge, WhatsApp button, and improved listing placement).
After the free trial ends, the account is charged ₹99 per month (inclusive of applicable taxes) via a Razorpay AutoPay mandate.
All payments and AutoPay mandates are processed by Razorpay Software Private Limited, an RBI-authorised payment aggregator. MistriDak does not receive or store any card, UPI or bank credentials.
Registration for a Mistri or Shop account is considered complete only after the AutoPay mandate is successfully authorised on Razorpay. Until that happens, the account status will remain “Incomplete”, the profile will not be publicly listed, and Premium features will not be activated.
Pricing may be revised in future with at least 15 days’ advance notice to affected users.

5. Accurate Information & Content

You are solely responsible for the accuracy, legality and appropriateness of every piece of information, photograph or communication you post on the Platform.
You must not post content that is misleading, obscene, defamatory, infringing, unlawful, discriminatory or that impersonates another person or business.
You represent that you own or have all necessary rights to any content you upload, including your profile photo, work photos and shop photos.
You grant MistriDak a limited, worldwide, royalty-free licence to host, cache, display and distribute your content on the Platform strictly for the purpose of operating the Platform.

6. Nature of the Marketplace — Disclaimer of Liability

MistriDak is a neutral marketplace. Any agreement, quotation, price, workmanship warranty, timeline, invoice, tax obligation, or delivery of services or goods is a private matter strictly between the Customer and the Mistri or Shop. Accordingly:

MistriDak is not a party to any contract, transaction or dispute between users.
MistriDak does not guarantee the quality, safety, legality, punctuality or fitness for purpose of any service or product provided by a Mistri or Shop.
MistriDak does not set, collect, or hold the price paid by a customer to a Mistri or Shop for the actual service or goods.
MistriDak is not liable for any direct, indirect, incidental, consequential, exemplary or punitive loss or damage arising out of workmanship, materials, injury, damage to property, delay, cancellation, misconduct, or dispute between users. Your sole remedy for any such matter lies against the concerned Mistri or Shop directly, or through the appropriate consumer or judicial forum having jurisdiction in West Bengal, India.

7. Reviews & Ratings

Customers may post honest 1-to-5 star reviews after receiving a service. Reviews must reflect first-hand experience. MistriDak reserves the right to moderate, edit for language, or remove reviews that violate these Terms, appear to be fraudulent, or contain personal attacks.

8. Suspension & Termination

MistriDak may, in its sole discretion and without prior notice, suspend, restrict or permanently remove any account (including a Premium subscription) that:

Provides false, fraudulent or impersonated identity or business information;
Uploads offensive, illegal, or copyright-infringing content;
Abuses, harasses, threatens or endangers customers, staff or other users;
Manipulates reviews or ratings;
Attempts to bypass the Platform’s payment, security or verification mechanisms;
Uses the Platform for any activity prohibited by Indian law.

In the case of suspension for fraud or abuse, no refund shall be payable for the current billing cycle.

9. Intellectual Property

The MistriDak name, logo, design elements, source code, database structure and content (other than user-submitted content) are owned by MistriDak and are protected under Indian copyright and trademark law. You may not copy, reverse engineer, scrape, republish or use any part of the Platform for any commercial purpose without our prior written consent.

10. Communications

By registering you consent to receive service-related communications from MistriDak by SMS, email, WhatsApp or push notification. These are essential for the operation of your account (OTP, payment status, subscription updates) and cannot be disabled without closing the account.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts at Krishnanagar, Nadia, West Bengal.

12. Changes to the Terms

We may update these Terms from time to time. The updated Terms will be posted on the Platform with a new “last updated” date. Continued use of the Platform after any change constitutes acceptance of the updated Terms.

13. Contact

For any question regarding these Terms please contact us at info@mistridak.com, +91 97498 25897, or through the Contact Us page.