Privacy Policy

This Privacy Policy explains how MistriDak (“MistriDak”, “we”, “us”, or “our”) collects, uses, discloses, and protects information you provide when you access https://mistridak.com or use the MistriDak progressive web application (collectively, the “Platform”). By using the Platform you agree to the practices described here.

1. About MistriDak

MistriDak is a hyper-local marketplace that connects customers in West Bengal, India with verified tradespeople (referred to as “Mistris” — Painters, Masons, Plumbers, Electricians, Carpenters, and similar service providers) and with local building-material shops. MistriDak itself does not perform any physical work or sell any physical goods; it acts only as a discovery and communication platform.

2. Information We Collect

We collect only the information necessary to operate the Platform:

• Account information: full name, mobile number (verified via OTP), district, block and village/town, and role (Customer, Mistri or Shop).
• Service-provider details (Mistris & Shops only): profession or shop category, years of experience or opening hours, profile photo, work photographs / shop photographs, a short service description, business address, WhatsApp number, and — where voluntarily provided — Aadhaar number for identity verification.
• Payment information: for Premium subscriptions we collect a Razorpay subscription identifier, subscription status and payment history metadata (amount, date, transaction ID, success / failure status). We do not collect, see or store your card number, UPI PIN, CVV or bank credentials.
• Usage & device information: IP address, browser type and version, operating system, device type, referring URLs, timestamps, and pages viewed. This information is collected via standard web logs and cookies for security and analytics.
• Communications: messages you send us through the Contact Us form, WhatsApp, email or phone.
• Location: we use only the district / block / village you enter yourself. We do not access your precise GPS location.

3. Why We Collect This Information

• To create and secure your account and verify your mobile number.
• To display Mistri and Shop listings relevant to your area.
• To enable customers to contact service providers by call or WhatsApp.
• To process Premium subscriptions and enforce a valid AutoPay mandate.
• To comply with legal, tax and audit obligations in India.
• To detect, prevent and respond to fraud, abuse or misuse of the Platform.
• To improve the Platform and communicate service updates.

4. How Payments Are Processed

All payments and AutoPay mandates on MistriDak are processed by Razorpay Software Private Limited, a payment aggregator authorised by the Reserve Bank of India. When you set up a Premium subscription you are redirected to a Razorpay-hosted page where you authorise the mandate directly with Razorpay and your bank / UPI provider.

MistriDak never receives, sees or stores your full card number, CVV, UPI PIN, bank login credentials, or authentication OTP. We only store the Razorpay subscription identifier, the payment status, the amount and the timestamp returned to us by Razorpay via its secure API and signed webhooks.

5. How We Use and Protect Your Data

• Data is stored on secured servers within managed cloud infrastructure using industry-standard encryption at rest and TLS 1.2+ in transit.
• Access to production data is restricted to authorised administrators only.
• Passwords / OTP codes are never stored in plain text; OTPs expire within a short window and are validated once.
• Uploaded photos are stored on an encrypted object-storage bucket.
• Backups are retained only for the minimum period required for operational recovery.

6. Sharing of Information

We do not sell your personal data. We share your information only in the following cases:

• With customers or service providers on the Platform — the details you yourself publish on your public profile (name, block/village, phone/WhatsApp, photos, description, ratings and reviews) are visible to other users so that the Platform can function.
• With Razorpay for the sole purpose of processing subscriptions and payments, subject to Razorpay’s own privacy policy at razorpay.com/privacy.
• With OTP delivery partners (e.g. 2Factor.in) strictly to deliver the login or verification OTP to the mobile number you provide.
• With cloud infrastructure and object-storage providers under a data processing arrangement.
• When required by law — to comply with a valid court order, subpoena, or request from a competent Indian regulatory or law-enforcement authority, or to protect the rights, property or safety of MistriDak, our users or the public.

7. Data Retention

We retain account and transaction information for as long as your account is active and for a further period required by Indian tax and payment-aggregator regulations (typically up to eight years for financial records). Marketing preferences and non-essential logs are retained for a shorter period. On verified deletion request, personal identifiers are removed and transactional records are anonymised where legally permitted.

8. Your Rights

• Access & correction: you may view and update your profile from your MistriDak dashboard at any time.
• Deletion: you may request permanent deletion of your account by writing to the address in Section 10. Financial records that we are legally required to retain will be anonymised rather than deleted.
• Withdraw consent: you may cancel your Premium AutoPay mandate at any time (see the Refund & Cancellation Policy).
• Grievance redressal: you may raise any privacy concern with our Grievance Officer (Section 10). We will respond within the timelines prescribed by the Information Technology Act, 2000 and its rules.

9. Cookies & Local Storage

We use essential cookies and browser local-storage to keep you logged in, remember your preferred district/block, and enable the Progressive Web App (Install App) experience. You may disable cookies in your browser, but core features of the Platform may then not work.

10. Contact & Grievance Officer

For any privacy-related question, correction, deletion or grievance please contact:

• MistriDak – Grievance Officer
• Email: info@mistridak.com
• Phone / WhatsApp: +91 97498 25897
• Website: https://mistridak.com
• Hours: Monday – Saturday, 10:00 AM – 8:00 PM IST

11. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on the Platform. Continued use of MistriDak after a change constitutes acceptance of the updated policy.