Refund & Cancellation Policy

This policy explains how you can cancel a Premium subscription on MistriDak, whether a refund is available, and how to reach us for a billing concern. It applies to all Mistri and Shop Premium subscriptions purchased via Razorpay AutoPay. Free Customer accounts have no charge and therefore no refund applies.

1. Free Trial

New Mistri and Shop registrations include a 1-month free trial. No amount is charged during the trial. The first ₹99 will only be debited on the day the trial ends, through your Razorpay AutoPay mandate.

2. How to Cancel Your Subscription

You can stop future ₹99/month charges at any time using any of the following options:

From your MistriDak dashboard: log in as a Mistri or Shop and use the “Cancel Subscription” button in the Premium / Billing section.
From your Razorpay mandate: revoke the e-mandate directly through your UPI app or net-banking mandate management screen (the exact route depends on your bank).
By writing to us: email info@mistridak.com or call / WhatsApp +91 97498 25897 from the mobile number / email registered on your account. We will action the cancellation within 5 working days.

Once cancelled, no further ₹99 charge will be raised. You will continue to enjoy Premium benefits until the end of the already-paid billing month, after which your account will revert to a Free listing.

3. Refund Eligibility

MistriDak is a digital subscription service. Refunds are considered strictly on the basis of the situations listed below.

3.1 Refunds we will process

Duplicate or accidental charge: if Razorpay confirms that the same billing cycle has been debited twice, the extra amount is refunded to the original payment method within 5–10 working days.
Payment succeeded but Premium was not activated on our side within 24 hours:we will either activate the account manually or, if that is not possible, refund the amount in full.
Cancellation within 48 hours of the first automatic ₹99 charge (i.e. the very first debit after the free trial ends), where no Premium feature has been materially used, and the request is raised in writing from the registered account. Approved pro-rata refunds will be processed within 7 working days.

3.2 Situations in which refunds are NOT available

Cancellation after 48 hours from the debit date, for any part of the current billing month already used.
Dissatisfaction with the number of leads, calls or bookings received — MistriDak is a discovery platform and does not guarantee any minimum volume of business.
Dispute over the quality, price, timeline, damage, workmanship or behaviour of a Mistri, a Shop or a Customer — such disputes are strictly between the users concerned (see the Terms & Conditions).
Account suspended or removed by MistriDak for fraud, fake information, abuse, review manipulation, harassment or any other violation of the Terms & Conditions.
Voluntary account deletion by the user in the middle of a billing month.
Refund requests raised from an email address or mobile number that does not match the registered account.

4. Cancelling the AutoPay Mandate

An AutoPay mandate is an authorisation you grant to your bank / UPI provider through Razorpay. When you cancel your MistriDak subscription we notify Razorpay to stop future collection instructions. You are also free to revoke the mandate directly with your bank — once revoked, Razorpay cannot debit your account for MistriDak again, regardless of the state of your MistriDak account.

5. Refund Method & Timelines

Approved refunds are processed to the original payment source used at Razorpay.
Typical crediting time is 5–10 working days for UPI / debit-card / credit-card, and up to 14 working days for net-banking / wallet, subject to your bank’s processing.
You will receive an email confirmation from MistriDak once the refund has been triggered with Razorpay.

6. How to Raise a Billing or Refund Request

Please contact us with the following details so we can act quickly:

Registered mobile number and role (Mistri / Shop)
Razorpay Subscription ID or Transaction ID
Date and amount of the disputed charge
Reason for the request

Reach us by email at info@mistridak.com, call / WhatsApp +91 97498 25897, or via the Contact Us page. Support hours: Monday – Saturday, 10:00 AM – 8:00 PM IST. We aim to acknowledge every request within 2 working days.

7. Changes to this Policy

This policy may be updated from time to time. Continued use of the Platform after such a change constitutes acceptance of the revised policy.